Hardware

Understanding Our Customer

Come visit our showroom during our business hours to discuss your project.

• Bring any photos or drawings you may have of your space.
• Share with us your inspirational photos.
• Bring appliance model numbers you are considering buying or reusing.
• We will show you different colors and hardware styles.

Appointments are recommended; walk-ins are welcome.

In Home Visit

An appointment is then scheduled to visit your home. We will take measurements, discuss design ideas, personal preferences, preferred timeline and budget for your project. We will take notes of your wish list and photos of your existing space

Design

Once we understand our customer preferences, we carefully review our measurements, notes and photos, and take into consideration all plumbing, electric and existing openings for the design.

A preliminary design is created based on our discussions and an accurate budget for your project is established. We then schedule an appointment for you to come into the showroom and meet with your designer and review the design.

IF THE PRESENTED DESIGN AND BUDGET FOR YOUR PROJECT MEETS OR EXCEEDS YOUR EXPECTATIONS, TO MOVE ON TO THE NEXT STEP, WE REQUEST A 10% DEPOSIT OF THE HARDWARE COST AS A RETAINER FOR OUR SERVICES.

THIS DEPOSIT WILL BE APPLIED TOWARDS YOUR FINAL PURCHASE. PROJECT RENDERINGS AND FLOOR PLANS WILL BE PRINTED AND GIVEN TO YOU!

Finalizing

Arrangements are made for us to re-visit your home and take final measurements.

We then schedule an appointment for you to come back to our showroom, go over the design, make any necessary changes and assist you in finalizing your selections.

Order

When you're ready to order your hardware, we ask that payment in full be made. The Retainer Deposit is applied towards this purchase. An estimated time of arrival for your hardware is established.

Delivery

Before your hardware is delivered, we will notify you in advance of the delivery week and follow-up with a more accurate delivery date. Hardware is then delivered as agreed (tailgate, jobsite, in-home). Someone must be home during delivery.

Installation

If you choose to use one of our contractors for installation, we require a deposit to secure a place on our schedule. At this time, we will discuss installation details.

• Installation notes include floor plans, drawings, and installation specifics. These will be reviewed during a meeting with our installation team.
• Installation team will arrive on site and begin the process, carefully following all sketches and notes.
• Upon completion of cabinet installation, you are now prepared for the templating and installation of your countertop.

If you already have a contractor, we will work with them and provide detailed installation notes to ensure the process goes smoothly.